Privacy Policy

This privacy policy explains how Within Reach Therapy collects, uses, and protects your personal information when you visit our website or engage with our services.

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Within Reach Therapy operates in accordance with UK data protection laws. The data controller is Within Reach Therapy.

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If you have any questions regarding this policy, you can contact us at: sonya@withinreachtherapy.co.uk

When you use our website or services, we may collect and process personal information. This includes:

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• Website usage data: IP address, browser type, and pages visited to help analyse traffic and improve user experience. This is based on our legitimate interests.

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• Contact details: If you provide your name, email, or phone number, we use this to respond to your inquiries and provide information with your consent.

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• Service information: Any data submitted via contact forms or service requests is used to provide counselling and therapy services, based on your consent.

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• Payment details: Processed only to complete transactions, necessary for fulfilling contracts.

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• Feedback and engagement: Comments or feedback submitted on our website are used to enhance user experience and engagement, processed with your consent.

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Your data is only used for these purposes and is not shared beyond the necessary parties.

We may share your data with third parties only when necessary to provide our services, such as:

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• Companies managing our website hosting, design, and IT systems.

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• Marketing service providers to send updates or relevant information.

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• Payment processors for secure handling of transactions.

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All third parties are contractually bound to protect your data and use it only for intended purposes.

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

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• Transfers to countries recognised as having adequate data protection.

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• Ensuring recipient organisations follow legally binding data protection frameworks.

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• Use of standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy. Retention is determined by:

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• Legal requirements.

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• The nature of the data.

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• The need to resolve disputes or enforce agreements.

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For more details on retention, please contact us.

Under UK data protection laws, you have rights regarding your personal data, including:

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• The right to be informed about how we use your data.

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• The right to access the information we hold about you.

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• The right to correct inaccurate or incomplete data.

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• The right to withdraw consent where consent is the basis for processing.

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• The right to object to how we process your data.

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To exercise your rights, please contact us at sonya@withinreachtherapy.co.uk

If you have concerns about how we handle your data, please contact us. If you are not satisfied with our response, you can lodge a complaint with the ICO at: https://ico.org.uk/make-a-complaint/

Our website uses cookies to enhance user experience. Cookies help us:

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• Remember your display preferences.

• Understand how visitors interact with our site.

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• Improve website performance.

 
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